Use the instructions below if you’ve forgotten your Weltrade profile password or cannot log in to mobile app. Recovery process is quick and can be completed directly from the app using your registered email address.
How to recover password in mobile app: step-by-step guide:
1. Open Weltrade app (iOS or Android).
2. On Log in screen, tap Forgot password?
3. Enter your registered email address and tap Restore Password.
4. Check your inbox for a reset link. Tap it to open reset page.
5. Create a new password and confirm it.
6. A message confirms the change; tap Log in and sign in with your new password
⚠️ Note: If two‑factor authentication is enabled, you’ll still receive a 2FA code after changing the password.
Password requirements
Rule | Details |
Minimum length | 8 characters |
Must include | At least 1 uppercase letter, 1 lowercase letter, and 1 number |
Recommended | Add a special symbol for extra strength |
Important: Password recovery is not available for demo accounts.
If you have lost your demo account password, please create a new demo account to continue practicing trading.
Frequently asked questions (FAQs)
Where can I find profile password recovery option in the app?
Where can I find profile password recovery option in the app?
On the login screen, tap Forgot password to start recovery process.
What information is required to reset my profile password?
What information is required to reset my profile password?
You need access to the email address linked to your Weltrade account to receive reset instructions.
What should I do if I don’t receive password reset email?
What should I do if I don’t receive password reset email?
Check your spam or junk folder and make sure the correct email address was entered.
Can I reset my profile password if I no longer have access to my email?
Can I reset my profile password if I no longer have access to my email?
In this case, you need to contact Weltrade customer support to verify your identity and restore access.
Will changing my password affect my trading accounts or balance?
Will changing my password affect my trading accounts or balance?
No. Resetting your profile password does not affect your trading accounts, open positions, or funds.