Cannot log in to my mobile app?

Explore common reasons why you may be unable to log in mobile app. Article covers incorrect credentials, app or device issues, account restrictions, and practical steps to restore access and sign in successfully. Managed by Weltrade Ltd.

Updated over a week ago

Basic troubleshooting tips:

Issue	Why it happens	What to do
Verify credentials	Email or password entered incorrectly; CAPS LOCK enabled.	Turn off CAPS LOCK, re-enter your credentials. If forgotten, tap Forgot password? on the login screen to get a reset link or code.
Force-close and relaunch the app	The app session may have frozen or crashed in the background.	Swipe Weltrade app away from Recent Apps (Android) or App Switcher (iOS), then reopen it.
Clear app cache	Corrupted or outdated cached data may block app login.	Android: Settings → Apps → Weltrade → Storage → Clear cache. iOS: Delete and reinstall the app (iOS doesn’t have separate cache clearing).
Restart your device	Temporary system or network issues may interrupt connections.	Power off and restart your phone to refresh memory and network adapters.
Check internet connectivity	Weak or unstable network, VPN, or proxy interference.	Switch between Wi-Fi and mobile data. Disable any VPN or proxy.
Update app	Older app versions may fail security or compatibility checks.	Go to Google Play or App Store and install the latest version of Weltrade app.
Synchronize device time	Incorrect time prevents valid 2FA code generation.	Enable Set time automatically so Google Authenticator codes sync correctly.
Log in via mobile browser	Confirms if the issue is app-specific or account-related.	Visit Weltrade official website on your phone’s browser. If login works there, reinstalling the app should fix it.
Reinstall the app	App files may be corrupted or incomplete.	Uninstall Weltrade, restart your device, and reinstall from official Google Play or App Store.