At Weltrade, we aim to provide fair and transparent trading conditions. However, if you believe there was an error or irregularity in a trading operation - such as incorrect execution price, order slippage, server disconnection, or any technical issue - you can submit a trading claim for review.
Our customer support team investigates each case carefully to ensure that all operations comply with the company’s trading rules and platform logic.
What is a trading claim?
A trading claim is a formal request submitted by a client to review a specific trading operation that may have been executed incorrectly or under unusual conditions.
Examples of valid claims | Examples of invalid claims |
Order executed at the wrong price | Losses due to market volatility |
Stop Loss or Take Profit not triggered properly | Misunderstanding of platform functionality |
Delayed or missing order execution | Claims outside the allowed time frame |
Technical platform errors (e.g. freeze or disconnection) |
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You can check full information on Terms and Conditions of trading claims here.
Time limit for submitting a claim
All trading claims must be submitted within 2 business days of the issue occurring. Claims submitted after this period may not be considered.
How to submit a trading claim
Step | Action / Details |
1. Collect all relevant details |
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2. Send your claim | Email [email protected] (official Weltrade email for complaints). |
3. Wait for review and response | Review process usually takes up to 10 business days from the date the claim is submitted. |
4. Receive a resolution | You’ll get an email with the results of the investigation once your claim is reviewed. |