At Weltrade, we strive to ensure all partner commissions are credited accurately and on time. If you notice that your commission hasn’t been received, please review the common reasons and recommendations below.
Common reasons why Partner commission was not credited:
Your client’s trading activity doesn’t meet minimum requirements. Partner commissions are paid only for eligible trades. For example:
Client did not open any transactions during the reporting period.
Commission gets credited once it reaches 1 USD;
Commission doesn’t get calculated if a client has bonuses in his account and his real money in the balance is less than 1 USD.
Recommendation:
Check your client’s trading history in your Partner dashboard to ensure the transactions meet all requirements.
For this, go to Partner program - Show detailed statistics.
Issue | Reason | Recommendation |
Client account registration issue |
|
|
Violation of partnership program rules | Weltrade reserves the right not to pay commissions if:
| Review Partnership Agreement carefully to ensure compliance with all program terms. |
Pending payment period |
| Check commission payment schedule in your Partner dashboard and allow time for processing your payout. |
How to resolve Partner commission issues
If you have checked all the above points and still believe your commission is missing:
Collect the following information:
Your Partner ID
Client account numbers in question
Period for which commission is missing
Screenshots of your Partner dashboard, if relevant
Contact Weltrade customer support via:
Online chat on any page of Weltrade official website - available 24/7.
Email [email protected]
Our team will review your case and assist you in resolving the issue as quickly as possible.