Basic troubleshooting for Partner Program issues in Weltrade

Article covers problems with registration, tracking, commissions, payouts, and account access, along with practical steps to identify and resolve partner-related issues. Managed by Weltrade Ltd.

March 11, 2026

If you're experiencing issues with your Weltrade Partner Program, this guide will help you quickly identify the cause and fix the problem. Below, you'll find a list of the most common problems partners face - with simple, step-by-step solutions for each.

1. Clients not visible in Partner dashboard

Possible reasons	How to fix
Client didn’t use your referral link to register	Ask client if they registered via your unique referral link.
Cookies were disabled or tracking failed	Make sure cookies were enabled on their browser during signup.
Client hasn’t made a trade yet	Remind the client to make at least one trade.
Filters in the dashboard are hiding data	Remove all filters to see all your clients.
Your partner profile is not verified	Go to Personal Profile → Verification and complete your profile if needed.

2. Buttons or features in dashboard are greyed out

Common causes	How to fix
You’re using outdated browser Cookies or cache are interfering with the interface Your partner account is not fully verified Temporary connection issues	Clear your browser’s cache and cookies Log out of your account and restart browser Use an up-to-date browser (Google Chrome or Firefox recommended) Check your internet connection Ensure your partner account is verified

3. Commissions not received

Possible reasons	What to check
Client hasn’t traded or deposited yet Client violated trading or bonus terms Your partner level or program type affects timing Incorrect rebate settings	Verify the client’s account is active and trading Review any bonus terms that might restrict payouts Confirm your commission type and schedule Contact Weltrade customer support if you suspect a technical error

4. Client not assigned to you (referral didn’t work)

Why it happens	How to resolve
Client didn’t click your referral link They registered from a different device Cookies were cleared or tracking was blocked	Send the client a new referral link and have them register again from the same browser Ensure cookies and JavaScript are enabled on their browser Avoid private/incognito mode

5. Cannot access partner features (e.g., create links, view stats)

Likely issues	Steps to fix
Your profile is incomplete or unverified Technical issues due to cache or browser Temporary system updates	Go to your Personal Profile and upload/confirm all documents Log out, clear your browser’s cache and cookies, then log in again Try using a different device or browser

6. Referral link doesn’t work or redirects incorrectly

Common causes	How to fix
Wrong format of referral link Shortened or broken link Copy/paste errors	Always copy the full link from your Partner Area (should look like: https://gowt.net/… ) Avoid using link shorteners – some may interfere with tracking Test the link in an incognito browser to see how it behaves

7. Slow or no dashboard loading

Troubleshooting steps:

Clear browser cache
Switch to a modern browser (Chrome, Firefox)
Restart your internet connection
Try logging in from another device

If the issue persists, it may be temporary. Contact customer support to check if any system updates are in progress.

How to register in Weltrade Partner program?

Why haven’t I received my partner commission?

Why you don't see clients in Partner dashboard and how to fix it

Weltrade affiliate platform: overview of Partner Program area and affiliate dashboard

Weltrade affiliate dashboard overview