A verification error means Weltrade could not check your documents or profile details, most often because a photo is unclear or your details do not match the document. You can fix the issue and upload the documents again.
Find out why verification failed
Weltrade sends the reason by email. You can also see it in Settings → Verification in your Personal Profile.
Common reasons why verification failed
Reason | What it means | What to do |
Blurry or cropped image | The system cannot read all fields on the document | Take a new photo in good light, without glare or filters, with all edges visible |
Expired ID or old proof of address | The ID must be valid, and proof of address must be no older than 3 months | Upload a valid ID or a proof of address from the last 3 months |
Name or address mismatch | The details in your Personal Profile differ from the document | Correct your personal data, then upload the document again |
Unsupported file | Screenshots, black-and-white scans, and edited images are rejected | Upload a color photo or scan of the original document |
Wrong document type | The document does not match the request, for example, a bank card instead of a utility bill for address verification | Upload a passport or national ID for identity, or a utility bill or bank statement for address |
For document-specific reasons, see
Resubmit your documents
1. Check the reason in your email or in Verification.
2. If your name, birth date, or address in your Personal Profile is wrong, correct it.
3. Prepare documents that fix the reason.
4. Upload the documents in Verification.
Verification usually takes up to 24 hours after you resubmit.
Frequently asked questions
Why did my verification fail?
Why did my verification fail?
Usually because of the document or profile data. The most common reasons are blurry or cropped photos, expired documents, details that do not match your Personal Profile, unsupported files, and the wrong document type.
Where can I see why my verification failed?
Where can I see why my verification failed?
In your email and in Settings → Verification in your Personal Profile. Weltrade sends a notification with the reason for the failed verification.
Can I upload my documents again?
Can I upload my documents again?
Yes. You can upload corrected or new documents in Verification and send them for review again.
How long does verification take after I resubmit?
How long does verification take after I resubmit?
Usually up to 24 hours. Some documents need additional checks, which take longer.
Can I use my account before verification is complete?
Can I use my account before verification is complete?
Partly. Some features, including deposits and withdrawals, may be limited until your account is verified.
Does a failed verification mean my account is rejected?
Does a failed verification mean my account is rejected?
No. A failed verification means you need to correct your documents or profile data before verification can be completed.
What if my verification keeps failing?
What if my verification keeps failing?
Check the reason in Verification and upload new documents that meet the requirements. If verification still fails, contact Support (click the chat icon in the bottom-right corner on the website, or tap the profile icon in the top-right corner, then Live chat in Support section in the app. You can also email [email protected]).