Screenshots help our Customer Support team understand and resolve your issue faster. If asked to provide a screenshot, you can send it using one of the options below.
Need help making a screenshot? Learn how to take a screenshot on your device.
How to send screenshots to Weltrade Customer Support
1. Via email
If you are communicating with our team by email, simply attach the screenshot to your message. Make sure the file is clear and includes the relevant part of your screen.
2. Via chat
If you are chatting with our support team on the website or in the app:
Click the paperclip icon in the chat window
Select the screenshot from your device
Confirm upload
Our team will review the file and continue assisting you.
Screenshots allow us to quickly identify the issue and provide accurate guidance, so please share them whenever requested via live chat or email at [email protected].