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Troubleshooting

Fix general issues, find solutions for account access, deposits, withdrawals, and platform errors. Managed by Weltrade Ltd.

7 articles

General

General Find solutions to overall account, platform, and transaction issues. Learn how to fix common errors, check system status, and resolve access or operation problems. Managed by Weltrade Ltd.

How to open your browser in Incognito/Private modeLearn how to open your browser in Incognito or Private mode to troubleshoot login issues, avoid cache and cookie conflicts, and test websites without saved data. This article explains what…
How to clear your browser cache and cookiesLearn how to clear your browser cache and cookies to fix login errors, loading problems, and website glitches. This article explains what cache and cookies are, and provides instructions to…
How to upload screenshots for Customer SupportLearn how to upload screenshots for Weltrade Customer Support to speed up issue resolution. This article explains how to take clear screenshots, where to attach files in chat or support…
How to take screenshots for Customer SupportLearn how to take screenshots for Weltrade Customer Support to show errors or issues you are experiencing.This article explains how to capture screenshots, how to avoid sensitive data exposure, and…
How to record your screen for Customer SupportLearn how to record your screen for Weltrade customer support to report issues clearly, show step-by-step actions, and speed up problem resolution. Managed by Weltrade Ltd.
How to download trading platform logs for Customer SupportLearn how to download trading platform logs for Weltrade Customer Support to help diagnose technical issues faster.This article explains where to find log files, what information logs contain, and how…