You may be asked to provide a screenshot to help our Customer Support team understand and resolve your issue quickly. Select your device below to see how to capture your screen.
Devices and software may vary. If your device is not listed, search “how to take a screenshot” along with your device brand and model for accurate instructions.
Mac desktop
Mac desktop
Press Shift + Command + 4 to capture a selected area
Press Shift + Command + 3 to capture the full screen
The screenshot will be saved to your desktop
iPhone / iPad
iPhone / iPad
With Face ID: Press Power + Volume Up
With Home Button: Press Power + Home (screenshots are saved in Photos → Screenshots)
Android devices
Android devices
(steps may vary by model)
Press Power + Volume Down
Or swipe down and tap the Screenshot icon (if available)
Images will be saved in Gallery / Photos → Screenshots
Windows 10 / Windows 11
Windows 10 / Windows 11
Press Windows + Shift + S to select an area (saved in clipboard)
Press Print Screen (PrtSc) to copy full screen
Press Windows + Print Screen to save directly to Pictures → Screenshots
Chromebook
Chromebook
Full screen: Ctrl + Show Windows
Selected area: Ctrl + Shift + Show Windows
Files are saved in Downloads or Files → Screenshots
Linux systems
Linux systems
Methods vary, but common shortcuts include:
Print Screen for full screen
Shift + Print Screen for selected area
You can also use tools like GNOME Screenshot or Flameshot.
Once captured, attach your screenshot in live chat or send it to [email protected] when requested. This helps our team diagnose and resolve your issue faster.