If you no longer wish to use Weltrade services under the South African entity, you may request the closure of your Weltrade profile at any time. Below you will find important information about the conditions, steps, and legal limitations related to closing your profile.
Before you close your profile
Before submitting a profile closure request, please make sure that:
All open trading positions are closed
Your trading account balance is zero
There are no pending withdrawals, bonuses, or unresolved obligations
You have access to your registered email address
Profile closure is not possible if there are active obligations or unresolved compliance matters.
How to request profile closure
To close your Weltrade profile under the South African entity, follow these steps:
Contact Weltrade Customer Support via your Personal Area or email
Submit a clear request to close your profile
Complete identity confirmation if requested
Wait for confirmation once the request is processed
For South African clients, profile closure requests are handled in coordination with compliance requirements under local regulations.
What happens after your profile is closed
Once your profile is closed:
Access to Personal Area is disabled
Trading services are terminated
You will no longer be able to log in or use Weltrade services under this profile
Reopening the profile is not guaranteed and is subject to Compliance review
If you wish to use Weltrade services again in the future, a new registration and verification will be required.
Personal data and retention period (South Africa)
Although you may request profile closure, personal data cannot always be deleted immediately.
Under South African law (including FICA and related financial regulations), Weltrade SA is required to retain certain client information for at least 5 years after the termination of the business relationship, and in some cases longer.
This means:
Your profile can be closed
Processing of your data is restricted
Data is retained only for legal, regulatory, or audit purposes
If deletion is not legally possible, your data will be securely stored and not used for commercial purposes.
How to request deletion of personal data
If you wish to request deletion of your personal data (Right to Erasure), you may submit a written request to:
Your request must include:
Proof of identity
Clear description of the request
Weltrade SA will respond within 30 days. If additional time is required due to legal or operational complexity, the response period may be extended by another 30 days with explanation.
Important notes for South African clients
Profile closure does not cancel legal data retention obligations
Closed profiles may still be reviewed for regulatory or legal purposes
Account closure does not affect obligations already incurred
Weltrade SA reserves the right to refuse closure in cases of fraud, abuse, or regulatory investigations
Need help?
If you are unsure whether your profile can be closed or need assistance with the process, please contact Weltrade Customer Support through your Personal Area or by email [email protected] .
Frequently asked questions (FAQ)
Can I close my Weltrade profile at any time?
Can I close my Weltrade profile at any time?
Yes. You may request profile closure at any time, provided that you have no open positions, zero account balance, and no pending withdrawals or unresolved obligations.
Will my personal data be deleted immediately after closure?
Will my personal data be deleted immediately after closure?
Not necessarily. Under South African regulations (including FICA), Weltrade SA must retain certain personal data for at least 5 years after the business relationship ends.
How do I request deletion of my personal data?
How do I request deletion of my personal data?
You can send a written request to [email protected] with proof of identity and a clear description of your request. A response is provided within 30 days.
Will closing my profile cancel existing legal or financial obligations?
Will closing my profile cancel existing legal or financial obligations?
No. Profile closure does not cancel obligations already incurred, including regulatory, legal, or compliance-related matters.
Can I close my profile if I still have open trades?
Can I close my profile if I still have open trades?
No. All open trading positions must be closed before a profile closure request can be processed.
Will my trading account provided under the Saint Lucia entity be closed if I close my South African profile?
Will my trading account provided under the Saint Lucia entity be closed if I close my South African profile?
Yes, the trading account provided under the Saint Lucia entity may be closed if your South African profile is closed. However, this is not always mandatory and depends on your specific account structure and compliance review at the time of closure.