If your withdrawal request was rejected, it’s usually due to simple issues that can be fixed quickly. Below, you’ll find all common reasons why a withdrawal may be declined - and clear steps on how to resolve them.
Why was my withdrawal request rejected?
Withdrawal rejection reasons | Why withdrawal was declined | How to fix rejected withdrawal? |
Payment Profile not created or not verified | A verified Payment Profile is required before your first withdrawal. If it has not been created or is still under review, the withdrawal will not be processed. | Go to Settings → Payment Profiles and create a Payment Profile. Upload a valid bank statement and wait for verification — usually within 1 business day. |
Mismatch between deposit and withdrawal method | To comply with anti-money laundering policies, withdrawals must be made to a bank account registered in your name via a verified Payment Profile. | Check that your Payment Profile is verified in Settings → Payment Profiles. If your Payment Profile was rejected or is missing, create a new one and wait for verification before resubmitting the withdrawal. |
Incorrect withdrawal details | If the bank account details in your Payment Profile are incorrect or don't match your KYC-verified name, the transaction will be rejected. | Check your Payment Profile in Settings → Payment Profiles. If details are incorrect, create a new Payment Profile with correct information and wait for verification before resubmitting. |
Bonus or trading terms violated | Withdrawals may be blocked if you haven’t fulfilled conditions of an active bonus or violated trading rules. |
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Technical or temporary system issues | Payment systems may sometimes reject transactions due to system errors or temporary unavailability. | Wait a few hours and try again. If the issue persists, contact Weltrade customer support via live chat or at [email protected]. |
Exceeded withdrawal limits | Certain payment systems have daily or per-transaction limits. | Split your withdrawal into smaller amounts. Check the current limits in Finance → Withdrawal. |
Frequently asked questions (FAQs)
What does it mean if my withdrawal was rejected?
What does it mean if my withdrawal was rejected?
A rejected withdrawal means the request could not be approved and was not processed. Funds are not sent to the payment provider and usually remain on your account balance.
What are the most common reasons for withdrawal rejection?
What are the most common reasons for withdrawal rejection?
Withdrawals may be rejected due to unverified or missing Payment Profile, incorrect bank account details, insufficient balance, open positions, or active bonus conditions.
Where can I check the reason for withdrawal rejection?
Where can I check the reason for withdrawal rejection?
You can check the withdrawal status and details in Operations history, where all financial transactions and their statuses are displayed.
Does a rejected withdrawal mean my funds are lost?
Does a rejected withdrawal mean my funds are lost?
No. If a withdrawal is rejected, funds are not lost and are typically returned to your account balance.
Can incorrect payment details cause a withdrawal to be rejected?
Can incorrect payment details cause a withdrawal to be rejected?
Yes. Incorrect bank account details in your Payment Profile are a common reason for withdrawal rejection.
Can open positions cause my withdrawal to be rejected?
Can open positions cause my withdrawal to be rejected?
Yes. If there is not enough free margin due to open positions, the withdrawal request may be rejected.
Can bonus conditions affect withdrawal approval?
Can bonus conditions affect withdrawal approval?
Yes. Active bonus conditions may restrict withdrawals until all bonus requirements are met.
What should I do after my withdrawal was rejected?
What should I do after my withdrawal was rejected?
Review rejection reason in Operations history, correct the issue if possible, and submit a new withdrawal request once all requirements are met.
What does the withdrawal status “Done” mean?
What does the withdrawal status “Done” mean?
The status Done means the withdrawal has been successfully processed and funds were sent to the payment provider. If the status is not Done, the withdrawal was not completed.