This article explains all possible KYC-related issues using a clear status-to-action format. If you see a specific status in your Personal Area, use the table below to understand what it means and what to do next.
Status-to-Action Summary
Verification area | Status shown | What this means | What you should do |
Identity Verification | Verified | Your identity has been successfully confirmed | No action required. You can continue using account features |
Identity Verification | Failed | Your verification could not be completed | More details are shown in your Personal Area |
Identity Verification | Awaiting verification | Address verification is being processed | No action required. Wait for confirmation by email |
Personal Information | Uncompleted | Manual entry of personal data is required due to manual identity review | Click Manage, enter your full name, date of birth, and address, then submit |
Personal Information | Completed | Your personal information has been saved | No action required |
Address Verification | Verified | Your residential address is confirmed | Withdrawals are available |
Address Verification | Failed (1st or 2nd attempt) | Uploaded proof of address was not accepted | Review the rejection reason and upload a new, clear document |
Address Verification | Awaiting verification | All attempts are used and address verification is under manual review | No action required. Wait for support confirmation |
Frequently asked questions (FAQs)
What photo quality is required for KYC documents?
What photo quality is required for KYC documents?
Photos must be clear, in color, fully visible, and without glare, blur, or cropped edges.
How long does KYC verification take?
How long does KYC verification take?
Verification usually takes from a few hours to several business days, depending on document quality and review workload.
How will I know when verification is completed?
How will I know when verification is completed?
You will receive an email notification once the review is finished.